Microsoft Dynamics 365 is a comprehensive suite of intelligent business applications designed to transform the way organizations operate.
Microsoft Dynamics 365 is a suite of intelligent business applications that can help you streamline all of your business operations, whether you’re a small business or a large enterprise. No matter where you’re starting from or what your business goals are, Dynamics 365 tools can help you improve your operations and leverage technology to predict trends, patterns, and opportunities to optimize your business. Microsoft offers a range of standalone tools with the ability to integrate and take advantage of their combined power as your business grows and your needs change.
As business process automation tools, Microsoft Dynamics 365 can help businesses take their operations to the next level. Small companies who are ready to digitize some of their processes can start that effort with one or two Dynamics 365 tools while larger companies can take advantage of Dynamics’ end-to-end visibility into business operations. The benefits of Microsoft Dynamics 365 combine the best of CRM and ERP solutions on the market, like:
With digital business processes and records, it’s easy to view customer and business data, then make decisions based on that data. This can help take your business to the next level with smart decision making based on the real experiences of your customers and how your business operates.
When you build robust customer data, you can leverage it to make customer service seamless. Your team can quickly and easily tackle customer requests based on detailed customer profiles, then implement standard processes for common customer issues to speed up response times.
If you choose to use Dynamics 365 tools and automations, you can cut out any slow, repetitive manual processes for your team. Automating processes puts the burden on technology and lets your team work on important initiatives, like building relationships and closing leads.
Dynamics 365 tools are easy to use and quick to implement. You can improve your systems quickly and efficiently so your team can start reaping the benefits of business process automation tools and improving your operations.
The biggest benefit of Dynamics 365 tools is the ability to combine the power of business intelligence tools within the Microsoft Dataverse at a scalable level. Businesses of any size can take advantage of Dynamics 356 tools to start digitizing and automating their business processes with the opportunity to seamlessly expand in the future as their needs grow. Since everything is housed within Microsoft’s Dataverse, integrating individual apps is easy, allowing businesses to leverage all of their data across sales, marketing, and customer relationships to make smarter, data-backed decisions.
Microsoft offers several solutions that can work on their own, or work with the rest of the Dynamics 365 suite to leverage the full power of the tools for your business processes. Each solution has its own particular use and you can get started with one or more of these depending on your needs.
Microsoft Dynamics 365 Sales is a business application that lets you and your team manage all of your sales processes from one place. Manage customer relationships, customer profiles, and your sales data from one platform, and integrate it with all of Microsoft’s offerings, from Outlook to Teams to Power Platform apps.
With Dynamics 365 Sales, it becomes easy to turn your customer data into actionable insights. You can leverage your customer data to manage and implement customer feedback to improve customer experience. Or take it a step further and use Microsoft's AI features to take the most valuable actions with your leads and close deals.
No matter what stage your company is at, Dynamics 365 Sales can help you make the most of your customer interactions to make sales, improve customer experience, and anticipate future opportunities. Plus, with its easy implementation, you can get up and running with an improved sales process in no time. As certified Microsoft Partner, we make it easy to learn about your options and build the best Dynamics solution for your business.
With the Dynamics 365 Marketing platform, you can manage customer journeys and find opportunities to nurture potential customers. The platform makes it easy to oversee marketing efforts, from journey mapping, email marketing, and customer communications, then compile all of that information in one place to help you make smarter marketing decisions, including personalized marketing.
Dynamics 365 Marketing gives you a holistic view of all your marketing efforts and keeps you informed with reports on your efforts so you can make smarter decisions based on your data. With reports on KPIs and opportunities to leverage AI tools, you can improve your marketing to evaluate your successes and increase sales. Make the most of your leads with AI-driven personalized marketing to help you speak with your most valuable leads at the right time to make sales.
Companies who use Dynamics 365 Marketing tend to pair it with Dynamics 365 for Sales to dig into the sales processes and data and make the most of the tools. However, Dynamics 365 Marketing can stand alone or integrate with the full suite of Dynamics 365 tools to help you get a clear end-to-end picture of your customer journeys.
Start automating your customer service interactions with Dynamics 365 Customer Service. This all-in-one platform makes customer service easy with customer interactions and case and knowledge management in one place to help your team respond quickly and effectively to customer issues.
Instead of managing customer issues on a case by case basis, Dynamics 365 Customer Service can help you streamline your service with automations and seamless case transfers so your customers walk away satisfied. The platform’s ability to create knowledge centers also helps your customers get the answers they need and can eliminate the need for your agents to tackle common issues and questions. It’s easy to save time and improve your customer experience with Dynamics 365 Customer Service.
Integrating Dynamics 365 Customer Service with other Microsoft solutions will give you more insight into how your customers behave, where common issues arise, and opportunities to make customer journeys more seamless.
Take control of your workflows and help your employees serve customers effectively and efficiently with Dynamics 365 Field Service. This Dynamics 365 tool gives you an overview of your customer accounts and any service they need with the ability to schedule and manage your employees for each request. With a full overview of your customers and your employees, you can improve your customer service and help your team save time and energy by preparing them for service requests.
As with other Dynamics 365 tools, you can leverage AI to help you make the most of your resources and delight your customers. With data-backed and technologically enhanced decision making, you can make the most of your opportunities to help your customers and help your team work more efficiently.
Take full advantage of Dynamics 365 Field Service and integrate it with other Microsoft solutions so you can better manage all of your business operations. With increased insights that the integrated tools can bring, you’ll improve your customer experience and help your team stay on task.
Get the full picture of all of your projects, for seamless management in one platform, with Dynamics 365 Project Operations. With one tool, you can oversee project timelines, resource allocation, finances, and project data for streamlined project management. When you work in a single platform, you can make the most of all your project data and run analysis, review your KPIs, and improve performance.
One of the best reasons to use Dynamics 365 Project Operations is the wealth of information you and your team can access from a single tool that integrates with other Microsoft solutions. Get your sales team connected to project management info, help your customer experience experts solve problems, and get your whole team on the same page with a single project management tool.
Once you start integrating Dynamics 365 Project Operations with other Microsoft tools, you can unlock your company’s full potential. With the increased visibility into your projects, how they’re being managed, and their results, you and your team can work smarter to achieve your goals.
